Call Transfer
To a human, the smart way.
Some calls need a person. Your agent knows when - and hands over instantly or with a whispered introduction, tries backup numbers, and takes the call back if nobody is free.
LIVE: THE CALLER'S JOURNEY TO A HUMAN
AI
AI answers
?
Needs a human
☎
Ringing your team
You
Human connected
The engine dials your team - and if nobody picks up, the AI takes the caller back.
Cold transfer
INSTANTThe caller is passed straight through - fastest route to a human. Right for “let me speak to someone” moments where context does not matter.
Caller → your phone. Done.
Warm transfer
WITH WHISPERBefore the caller connects, your team member hears a private whisper in your agent's own voice: who is calling and why - auto-summarised from the live conversation, or your own fixed briefing. They answer already knowing the story - the caller never repeats themselves.
“Sara, calling about her Monday booking…” → connect
Fallback numbers
List several - the engine tries them in order
You steer it with words
One prompt line decides when the agent transfers
Return to AI
Nobody answers? The AI takes back over gracefully
AI when it can, humans when it matters